FAQ

What will happen to the former membership program (KAMENOI HOTEL MEMBERS)?

How can I join the new membership program?

Will the value of the points change?

Can I transfer my points to someone else?

I have multiple old membership cards. Can the points be combined and transferred?

Can I combine points from multiple members, such as family members, into a single account?

Will the way I check my point balance change?

What will happen to the points from the former membership program (KAMENOI HOTEL MEMBERS)?

Why can't points be transferred or shared among family members?

I have multiple membership cards, such as Kanpo no Yado Members Card and KAMENOI HOTEL MEMBERS. Can I continue using all of them?

Is there a registration fee or annual membership fee?

Is there a membership card?

Is there an age restriction?

Can I register without an email address?

Can I share my account with family members?

How can I use my points?

When are points awarded?

Can I share my points with family or friends?

What is the unit for using points?

What is the validity period of points?

Can I use my points to book a stay scheduled after the expiration date?

Can points be transferred or combined?

Will I earn points on the amount paid using points?

If I cancel a reservation made using points, will the points be returned?

Where can I check or update my membership information and view my points?

What benefits are included in the loyalty program?

What will happen to the “Members Stamp Card” from the MYSTAYS Hotel Group that I’ve collected?

If I register for membership during my stay, will I still be eligible for member benefits?

How can I cancel my membership?

How can I register as a member?

Will the benefits from the former membership program (KAMENOI HOTEL MEMBERS) continue?